Customer interface - the "thin red line" that divides the living from the dead?

No doubt, you are wondering: What on earth is this blog post title supposed to mean?! Briefly, it is a way of saying that customer interface seems to be that thing which separates two fundamentally different realities; in the words of James Jones - the author of the book that inspired Terrence Malick’s film - 'the thin red line that divides the living from dead'.
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